Refund policy

Returns & Refund Policy

Last updated: August 9th, 2026

We want you to be happy with your purchase. Below you'll find our full policy for both product purchases and event ticket refunds.

Product Returns

 30-Day Return Policy

You have 30 days from the date of delivery to request a return. This applies to online orders only. For in-store purchases, returns are accepted at staff discretion unless the item is faulty.

To be eligible for a return:

  • Items must be in the same condition as received – unworn, unused, with tags, and in original packaging.

  • A valid receipt or proof of purchase is required.

To start a return, please email us: Sales@thegrumpygoblin.co.uk

Return address:
Returns/ Thegrumpygoblin
82 Queen Street
Ramsgate
Kent
CT11 9ER

Items returned without first contacting us will not be accepted.

Damages & Issues

Please inspect your items upon delivery. If your item arrives damaged, faulty, or is incorrect, contact us immediately. We will arrange a refund, replacement, or repair where appropriate.

Faulty items can still be returned even if opened or used.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g. food, plants)

  • Personal care items (e.g. cosmetics)

  • Custom or personalized products

  • Hazardous materials (e.g. flammable liquids/gases)

  • Gift cards or sale items (unless faulty)

  • Second hand goods

Note: Faulty or incorrectly described items remain eligible for return even if marked as non-returnable.

Exchanges

Want a different item?
Please return your original item as above. Once accepted, place a new order separately.

EU Orders – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be unused, with tags, in original packaging, and include proof of purchase.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow extra time for your bank or card provider to process the refund.

Return shipping is only covered if your item is faulty or incorrect. For change-of-mind returns, the customer is responsible for postage.

If it's been more than 15 business days since approval and you’ve not received your refund, contact us at
Sales@thegrumpygoblin.co.uk

Event Ticket Refund Policy

1. Event-Only Tickets

All tickets grant entry only to the specified event. Participation, items, and prizes are available only when attending in person.

2. No Cooling-Off Period

Tickets for specific-date events are exempt from cancellation rights under the Consumer Contracts Regulations 2013.

3. Cancellations by Us

If we cancel or significantly change an event, we’ll offer:

  • A refund of the ticket’s face value (including the booking fee), or

  • Transfer to a future event.

4. No Refunds Within 24 Hours

Refunds are not available within 24 hours of the event start time.

5. Booking Fee Retained

All eligible refunds are subject to a £1 booking fee, which is non-refundable.

6. No Refunds for No-Shows

If you don’t attend the event, your ticket will not be refunded, regardless of the reason.

For all product or event refund questions, please contact us at:
Sales@thegrumpygoblin.co.uk